Terms & Conditions
The Wellington, Richmond
These terms and conditions apply to bookings made directly with The Wellington, Richmond. By making a booking, you agree to these terms and conditions.
1. Bookings
All bookings are subject to availability and are confirmed once the booking has been accepted by The Wellington.
The person making the booking must be at least 18 years of age and is responsible for ensuring that all information provided at the time of booking is accurate.
A booking confirmation will be sent to the email address provided when making the reservation. Please check your confirmation carefully and contact us as soon as possible if any information is incorrect.
2. Prices and Payment
The price of your stay will be the price shown at the time of booking and will include any applicable charges stated during the booking process.
Any deposit or payment required to secure your booking will be clearly stated when you make your reservation.
Payment arrangements may vary depending on the booking rate or offer selected. Any balance due must be paid in accordance with the payment terms stated in your booking confirmation.
3. Cancellation
Cancellation terms depend on the rate and booking conditions selected at the time of reservation.
Where a booking is cancelled within a period in which a cancellation charge applies, The Wellington reserves the right to retain any applicable deposit or charge the amount specified in the booking conditions.
If you need to cancel or amend your booking, please contact us as soon as possible.
Non-refundable bookings cannot be cancelled for a refund unless otherwise agreed by The Wellington.
4. Changes to a Booking
We will do our best to accommodate requests to change the dates, number of guests or other details of a booking, but changes are subject to availability and may result in a change to the price.
Any changes to a booking should be agreed with The Wellington before they are considered confirmed.
5. Check-in and Check-out
Check-in and check-out times will be provided with your booking confirmation.
If you expect to arrive outside the normal check-in hours, please contact us in advance so that we can make appropriate arrangements.
Guests are asked to vacate their room by the stated check-out time on the day of departure.
6. Number of Guests
Only the number of guests stated on the booking may stay at the property, unless an alternative arrangement has been agreed in advance.
The maximum occupancy of each room must not be exceeded.
7. Children
Children are welcome where the room and booking selected are suitable for children. Please ensure that the correct number and ages of children are included when making your booking.
8. Pets
Pets are only permitted where specifically agreed in advance. Please contact us before booking if you wish to bring a pet.
Assistance dogs are accepted in accordance with applicable legislation.
9. Accessibility
The Wellington aims to provide an accessible and welcoming environment for all guests. The property is disability friendly and includes facilities such as wheelchair access and Braille information for guests who are blind or partially sighted.
If you have particular accessibility requirements, please contact us before booking so that we can discuss your needs and confirm that the accommodation and facilities are suitable for you.
10. Guest Responsibilities
Guests are expected to treat the property, rooms, furnishings and facilities with care and consideration.
Guests are responsible for any damage caused to the property or its contents as a result of their actions or negligence. The Wellington reserves the right to seek reasonable payment for the cost of repairing or replacing damaged items.
Guests must not engage in behaviour that causes unreasonable disturbance, nuisance or inconvenience to other guests, residents or staff.
11. Smoking and Vaping
Smoking and vaping are not permitted inside the property or guest bedrooms.
Guests who smoke or vape must do so only in designated outdoor areas, where provided.
The Wellington reserves the right to charge for additional cleaning required as a result of smoking or vaping inside the property.
12. Personal Belongings
Guests are responsible for their personal belongings during their stay.
The Wellington cannot accept responsibility for loss, theft or damage to personal belongings except where liability cannot legally be excluded.
Please do not leave valuable items unattended.
13. The Wellington’s Right to Refuse or Terminate a Stay
The Wellington reserves the right to refuse accommodation or terminate a stay where a guest behaves in a manner that is threatening, abusive, disruptive or otherwise unacceptable, or where these terms and conditions are seriously breached.
Where a stay is terminated because of a guest’s behaviour or breach of these terms, no refund will normally be provided.
14. Property Damage
Any damage, loss or breakage caused by a guest may be charged at a reasonable cost of repair or replacement.
Guests should report accidental damage to us as soon as possible. Reporting an accident promptly does not automatically mean that a charge will be made.
15. Circumstances Beyond Our Control
The Wellington will not be liable for failure to provide accommodation or facilities where this is caused by circumstances beyond our reasonable control, including natural disasters, fire, flooding, major utility failures, government restrictions or other unforeseen events.
Where such circumstances occur, we will make reasonable efforts to assist affected guests and, where possible, offer an alternative arrangement.
16. Website Information
We make every reasonable effort to ensure that information on our website is accurate and up to date. However, descriptions, photographs, facilities and other information may occasionally change.
Photographs are intended to provide a general representation of the property and rooms and may not always represent the exact room allocated.
17. Privacy
Personal information provided when making a booking will be handled in accordance with our Privacy Policy.
We use personal information only for purposes connected with providing accommodation, managing bookings, communicating with guests and meeting our legal obligations.
18. Complaints
If you have any concern during your stay, please let us know as soon as possible so that we have an opportunity to resolve the matter.
Any complaint that cannot be resolved during your stay should be brought to our attention as soon as reasonably possible after departure.
19. Governing Law
These terms and conditions are governed by the laws of England and Wales.
Any dispute arising in connection with a booking or stay will be subject to the jurisdiction of the courts of England and Wales, where applicable.
20. Contact
If you have any questions about these terms and conditions, or about a booking, please contact The Wellington directly.
The Wellington
Richmond, North Yorkshire
United Kingdom
Last updated: September 2026